Support
Help for current merchants, applicants, and ISO partners. We're a small team. We answer every inquiry inside one US business day.
Reach us
Email: intake@holisticpayments.io
Primary channel for billing, application status, compliance questions, and anything you want a record of in writing. Replies typically arrive within one US business day.
Telegram: @blakeltoves
Direct line for current merchants and time-sensitive operational issues. Best for quick questions and live coordination.
Schedule a call: Book a 30-minute consultation
For pre-application questions, compliance reviews, brand structure discussions, or anything that benefits from a video call.
What we help with
- Application status. Where your application sits in the pipeline, what the underwriter is waiting on, and when to expect a decision.
- Compliance and site requirements. Specific changes you need to make to your site, labeling, checkout flow, or customer-verification process to satisfy the acquirer.
- Reserves, holds, and settlement. How reserves are calculated, when they release, and how to read your processor statements.
- Chargeback response. Coordinating dispute documentation with the acquirer and your gateway.
- ISO partner program. Commission tracking, payouts, W-9 updates, and referral logging in the partner portal.
- Billing. Setup fees, processing fees, and any consulting work.
Before you write
To get the fastest answer, include the following in your first message when possible.
- The business name on file and the email you used to apply.
- Your acquirer (Gulf Management Systems, Quiklie, or other) if known.
- For application questions: your application submission date.
- For billing questions: invoice number or transaction reference.
- For compliance questions: a link to the page or product in question.
- For chargeback questions: the chargeback case number and the underlying transaction ID.
Response times
Standard response window is one US business day. Time-sensitive operational issues (a live freeze, an active chargeback deadline, a same-day boarding question) should go to Telegram for a faster response. Holidays and weekends are best-effort.
Status and incidents
If you're experiencing an issue that may affect more than one merchant (gateway outage, settlement delay, mass chargeback alert), please email intake@holisticpayments.io with the subject line beginning INCIDENT. We will investigate and post updates by email to affected merchants.
Contact
Quantum Matrix Holding LLC, doing business as Holistic Payments
Email: intake@holisticpayments.io
Web: https://holisticpayments.io