Terms of Service
Terms governing your use of the Holistic Payments website, merchant application services, and ISO partner program.
1. Acceptance of these Terms
These Terms of Service ("Terms") form a binding agreement between you and Quantum Matrix Holding LLC, doing business as Holistic Payments ("Holistic Payments," "we," "us"). By using holisticpayments.io, submitting a merchant application, signing an ISO partner agreement, or otherwise engaging our services, you agree to these Terms. If you are agreeing on behalf of a business, you represent that you have authority to bind that business.
2. What we do
Holistic Payments is a payment processing brokerage and merchant services consultancy. We facilitate introductions between B2B Research Use Only (RUO) peptide distributors and acquiring banks, payment processors, and payment gateways. We help merchants complete underwriting, structure compliant operations, and operate the resulting accounts on an ongoing basis.
We are not the acquiring bank. Underwriting, approval, settlement, reserves, holds, account termination, and chargeback adjudication are all performed by the acquirer that approves your account, not by Holistic Payments. We coordinate between you and the acquirer. We do not control the acquirer's decisions.
3. Eligibility
To apply for processing through Holistic Payments you must:
- Operate a B2B Research Use Only (RUO) peptide distribution business whose counterparties are licensed researchers, clinical laboratories, contract research organizations, or credentialed institutional buyers, all consistent with 21 CFR ยง201.128 intended-use standards.
- Not transact direct-to-consumer in our restricted categories, including but not limited to CBD, hemp, cannabis, kratom for consumer use, supplements, and nutraceuticals.
- Be a legal business entity in good standing in your jurisdiction of formation.
- Have authority to bind the applying business to these Terms and to any merchant agreement entered with an acquirer.
- Be at least eighteen years of age.
4. Application and underwriting
Submitting an application does not guarantee approval. Each acquirer applies its own underwriting standards. We may pre-screen, recommend changes, decline to forward, or withdraw an application at any time and for any reason consistent with applicable law.
You agree to provide complete, accurate, and current information during application, and to update us promptly if any material fact changes. Misrepresenting your business, product mix, prior processing history, owner background, banking information, or compliance posture is grounds for immediate termination and may result in MATCH listing by the acquirer, fines, and other legal consequences.
5. Fees
Holistic Payments charges a setup fee and an ongoing processing rate, both confirmed in writing before any account is activated. As of the effective date of these Terms our standard structure is a $3,000 setup fee and a processing rate of 7% to 15%, with the specific rate determined by your business profile and the acquirer's pricing. The acquirer separately sets a reserve, which is held back from each settlement and released according to the acquirer's schedule.
Setup fees and any other consulting fees we charge are non-refundable once work has begun, except as required by law. Processing rates and reserves are governed by the merchant agreement you sign directly with the acquirer.
6. Compliance obligations
Your site, product labeling, customer-verification flow, ad creative, fulfillment process, and customer communications must comply at all times with applicable law and with the specific compliance guidance we provide. This includes, without limitation:
- Research Use Only labeling that does not make human-use, dosing, or therapeutic claims.
- Pre-purchase credential or institutional verification of every customer.
- No comparisons to FDA-approved drugs by name or generic equivalent.
- No lifestyle imagery of human use, before-and-after photos, or testimonials suggesting human consumption.
- Accurate descriptions of refund, fulfillment, and dispute policies on your site.
- Prompt response to chargebacks and acquirer requests for information.
When we issue a compliance directive, you agree to implement it on the timeline we specify. Failure to comply may result in suspension of your account by the acquirer and termination of our engagement.
7. Suspension and termination
The acquirer may suspend or terminate your account at any time consistent with its merchant agreement. We may end our engagement at any time on notice, including for noncompliance, misrepresentation, abusive behavior, or nonpayment of fees. If your account is terminated, settlement of in-flight transactions, chargebacks, and reserves is governed by the acquirer's merchant agreement and policies.
8. Intellectual property
The holisticpayments.io site, our marketing copy, internal templates, application forms, agreements, technical guides, and brand elements are owned by Holistic Payments. You receive a limited, revocable, nonexclusive license to use materials we send you for the purpose of operating your processing account. You may not redistribute, resell, sublicense, or use our materials to compete with us.
9. Disclaimers
Our services are provided "as is" and "as available." We do not warrant that the website will be uninterrupted or error-free, that you will be approved by any acquirer, that any specific rate or reserve will be offered to you, that approvals will hold indefinitely, or that any particular outcome will result from following our guidance. Nothing in these Terms creates a fiduciary, partnership, agency, employment, or attorney-client relationship.
10. Limitation of liability
To the maximum extent permitted by law, Holistic Payments and its officers, employees, and contractors shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, or lost data, arising out of or related to your use of our services or the acquirer's handling of your account. Our aggregate liability to you for any claim arising out of these Terms shall not exceed the fees you paid to Holistic Payments in the twelve months preceding the event giving rise to the claim.
11. Indemnification
You will defend, indemnify, and hold harmless Holistic Payments from and against any claim, loss, damage, fine, penalty, settlement, or expense (including reasonable attorneys' fees) arising out of or related to (a) your noncompliance with applicable law, (b) any misrepresentation you make to us or to an acquirer, (c) your products, services, marketing claims, or fulfillment, (d) any chargeback, fraud loss, or reserve shortfall on your account, or (e) your breach of these Terms.
12. Governing law and disputes
These Terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-laws principles. The exclusive venue for any dispute arising out of these Terms shall be the state and federal courts located in Oklahoma County, Oklahoma, and you consent to the personal jurisdiction of those courts. You waive any right to a jury trial and any right to participate in a class action.
13. Changes to these Terms
We may update these Terms from time to time. Material changes will be posted on this page with a revised effective date and, for current merchants, communicated by email at the address on file. Continued use of our services after the new effective date constitutes acceptance of the updated Terms.
14. Contact
Questions about these Terms should go to:
Quantum Matrix Holding LLC, doing business as Holistic Payments
Email: intake@holisticpayments.io
Web: https://holisticpayments.io